301 Great Customer Service Ideas (301 Series),Books,Free Shipping,1880394332,

	301 Great Customer Service Ideas (301 Series) by Harvey Mackay
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Product Details Binding Paperback Dewey Decimal Number 658.812 EAN 9781880394335 ISBN 1880394332 Manufacturer Inc. Publishing Number Of Items 1 Number Of Pages 350 Publication Date November 25, 1997 Publisher Inc. Publishing Availability Usually ships in 1-2 business days Product Description The third in Inc. magazines bestselling series of hands-on ideas to help businesses excel. The third in Inc. magazines bestselling series of hands-on ideas to help businesses excel. Customers who bought this item also bought 1,001 Ways to Inspire: Your Organization, Your Team and Yourself How to Build a Network of Power Relationships Swim with the Sharks Without Being Eaten Alive: Outsell, Outmanage, Outmotivate, and Outnegotiate Your Competition (Collins Business Essentials) Dig Your Well Before You're Thirsty : The Only Networking Book You'll Ever Need Beware the Naked Man Who Offers You His Shirt: Do What You Love, Love What You Do, and Deliver More Than You Promise Customer Reviews for: 301 Great Customer Service Ideas (301 Series) Rating - These are innovative? I was excited to read this book but was hoping for a lot more. Any suggestions on ideas that are actually new? I felt this book was a bit touchy-feely (which makes me as a customer feel queasy) and not hitting at real issues in customer service communication etc. This book might have had fresh ideas in 1977 but not 1997. Here's some of the ideas I found lacking (too many to list): - sensitivity training - estimate on the high side Read More Rating - Filled with ideas that are both practical and inspiring! This book delivers on its promises. Each page contains one case study of a customer service idea that was implemented by a small business. Of the 301 ideas, many, many of them were directly applicable to my company, and those that weren't serve as a good basis for brainstorming. Reading through the case studies is inspiring as well, since the business owners typically also report on the positive feedback they've received (or increased profits earned) ... Read More See all books by author Harvey Mackay

Books : 301 Great Customer Service Ideas (301 Series)