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Rating  - A simultaneously inspiring and practical book
I highly recommend this book. Not that I could fully mine its wisdom in the short time I've owned it, but I think it is excellent.
It is simple and direct, and does not take years and years of customer service training to understand. It is grounded in sound theory about how museums, zoos, and other attractions actually work and how guests interact with those places (and each other in those places). Most importantly, the author approaches the entire work from the viewpoint of guests. I know that sounds simple, but her approach disarms some of the traditional barriers to building great guest service by framing the entire book the way she does.
The book is oriented toward action, versus often unfruitful and empty intellectual exercises.
It is by far one of the best works on the subject I've seen.
Rating - A must-read for museum staff and volunteers
CREATING GREAT VISITOR EXPERIENCES is an easy-to-use handbook, providing structured steps for making museums (and like institutions) more welcoming and rewarding for all. Packed with inspiring examples and useful ideas, Stephanie Weaver's book is a must-read for staff and volunteers.
Rating - How a great customer experience can build any business
This book will be a real eye-opener to any business owner, not just museums, parks, zoos, etc. The customer is in your control, as the author aptly points out, from the time he gets out of his car in the parking lot and sees the first signs for your business until he leaves. Does he notice trash outside the door? Is the restroom clean...and, more importantly, is the restroom pleasing? Are your employees helpful, pleasant and not over-bearing? Can he easily use your signs to find his way around? Everything affects your customers' "experience" and the greater the experience, the more repeat business you will have. An entertaining read for anyone in business!
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Customer Reviews for Left Coast Press,1598741691,9781598741698,1598741691,069.1 |
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Books : Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens, and Libraries Customer Reviews
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